Home Management Team

When you work with the team at RGC, you tap into decades of real-world information technology, organization development, and financial expertise. Our people have first-hand experience with closely managing the vast opportunities, and hidden risks, in changing technology platforms. We work collaboratively with our clients at all levels, from executive to line management, to assure successful return on the initiative.

Alana Ward Robinson - President and CEO

Jennifer A. Gallagher - Managing Principal

E. O’Neal Robinson - Executive Vice President and CFO

Jerry L. Woodard - Vice President - Sales and Marketing

James Robinson - Operations and NetSuite Administrator

Alana Ward Robinson - President and CEO

Alana is a creative business executive with over 30 years of experience in driving increased value through technology leadership and innovation. She has led business process reengineering initiatives up to $100M, served as CIO of companies with revenues up to $5B and held seats on numerous civic and non-profit boards. She currently applies that expertise as a management consultant to deliver strategic global information technology consulting services with a specific focus on driving organizational change and providing objective leadership in the successful implementation of enterprise-wide projects.

Her reputation as a trusted advisor is based on a consistent record of partnering with organization teams and outside strategic alliances to create, build, communicate, and execute broad change agendas. She advises organizations about strategic technology solutions by ensuring executive alignment, integrating people and processes, managing risks, and driving value from large-scale IT investments. Several of her engagements involve facilitating business process design workshops, conducting focus groups, understanding an organization‘s level of readiness and developing communication and training strategies to meet the needs of a diverse group of users.

Since 2004, Alana has operated as the founder and Managing Principal of Robinson Group Consulting, Inc. Her company has been formed to take advantage of her understanding that within the current corporate integrated business model, there are branded products and services that can be leveraged with an innovative application of technology throughout their entire manufacturing, distribution and sales/marketing life cycle.

Highlights of Alana’s experience at RGC:

  • RGC’s initial engagement involved a multi-year $30M global enterprise business process redesign and implementation of SAP R/3 Technology at a $1B global Supply Chain Management service provider across 40 worldwide locations. She led the feasibility analysis and tool selection, developed the business case for the investment, influenced buy-in of company leadership and gained board approval for the strategic initiative. In her consulting role, she served as the Technology Executive of the global design, development and delivery of this company’s new global supply chain capabilities and technology infrastructure.

  • Her current client portfolio represents diverse industries, organization sizes and types of IT projects. Each engagement is designed to develop the “right” technology architecture, as well as to effectively deploy the “right” technology solution that is aligned with the core functional business model. RGC offers a delivery model that includes both onshore and offshore technical resources providing cost-effective, high quality results.

  • Served as Interim CIO at Madden Communications, Wood Dale, IL for 7 months. Key results included recommendation to immediately STOP a «run away» SAP project which was facing another schedule delay, budget overrun and scope deficiency. Re-organize project to preserve work accomplished and re-direct resources to a different model which enabled a more flexible and agile architecture to produce more responsive client solutions.

  • Engaged to be the Strategic Technology Advisor to the President at Paine College to lead the Jenzabar ERP Implementation of new functionality, including “Online Student Registration through Online Payment”

  • Served as Interim CIO at Alcorn State University for 7 months. Led the SunGard Banner ERP implementation of “Online Student Registration through Online Payment” business processes, along with a variety of other critical university business applications.

  • Led the institution strategic planning process at Winston-Salem State University. Conducted Service Excellence Workshops. Led the IT Organization and Service Delivery Effectiveness Assessment.

  • At Mississippi Valley State University, Alana led the development of a 3-year IT Strategy, including the post-implementation challenges of SunGard Banner ERP system.

  • At Urban Youth Action, Inc. in Pittsburgh, PA with a focus on mining Student Information and flexible reporting, the RGC team facilitated business process design workshops for staff and students, conducted focus groups with funders, the board of directors, staff and students and developed a benchmark to compare technology strategies of peer organizations, which resulted in a 3 year IT strategy.

Throughout her career, she has enhanced her 18 years of IBM leadership and technology experience with a series of executive positions in major corporations including RR Donnelley, Sara Lee Hosiery, Coors Brewing Company, Public Service Company of Colorado (now, Xcel Energy) and Pace Membership Warehouse/Kmart. She has managed budgets of over $100M and teams of over 1,000 people. Her accomplishments include leading a $100M multi-year business process redesign program at RR Donnelley resulting in an $82M cost savings, and sponsoring a three-year, $50 million SAP/R3 implementation for Sara Lee Hosiery that delivered a $100M inventory reduction and a 98% service level improvement.

Alana holds a Bachelor of Arts degree in Applied Mathematics and Computer Science from Grambling State University, Louisiana and is a graduate of the Advanced Management Program at Harvard University, where she was elected President of her class.

She has made an active commitment throughout her career to be involved in the greater civic and corporate community, currently serving on boards including the Executive Leadership Council/Foundation (Board Secretary) and the African American Experience Fund of the National Park Foundation (Board Treasurer and Chair, Finance Committee). Formerly, she served on The Marathon Club Advisory Board, the After School Matters Program Board (City of Chicago) and the Information Technology Senior Management Forum, which she helped to found.

In 2010, Alana was recognized 50 Top African Americans in Technology and as one of 25 Influential Black Women in Business by The Network Journal

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E. O’Neal Robinson - Executive Vice President and CFO

O’Neal is a founder and Managing Principal of Robinson Group Consulting, Inc. O’Neal is an operationally-focused financial executive with over 30 years of experience providing guidance to organizations to identify and increase business value. His business experience includes key leadership roles with IBM, MCI and EDS, as well as Assistant CIO at Wake Forest University, Vice President of Administration at Bowie State University, Interim CFO at Kentucky State University.

O’Neal had a proven record of success in managing human resources, sourcing, business development t and financial systems functions and business processes. He focuses on enabling organizational growth by developing the strategic operational vision, developing business cases, being a proactive change agent and then leading the implementation of the tactical initiatives that deliver operational excellence. He has spearheaded the management of many critical business and technological changes across multiple environments.

O‘Neal‘s performance in achieving/exceeding organization’s business goals includes these highlights:

  • Paine College: Currently serving as the Interim CFO since April 2009. Negotiated new strategic insurance contracts reducing costs and increasing coverage. Implemented major improvements to facilities including new student housing, renovations of honors housing, increased faculty/staff office space and completed appraisals of all buildings. Re-negotiated contracts in food service and lawn maintenance resulting in reduced costs and increased service. Established new vendor management processes including performance measurement.

  • Kentucky State University: Served as Interim CFO for 9 months to execute the turnaround of the $62M university budget from a $10M deficit to $3.4M surplus in six months by partnering with University leadership to rationalize and consolidate operations across all functional areas. O‘Neal led the finance business process re-design with the Banner ERP system.

  • Bowie State University: He developed a strategic financial, IT and human resource plan, resulting in the university meeting the standard for University of Maryland budget compliance for the first time ever. O‘Neal provided oversight for $65M of campus capital projects and achieved a balanced $53M university budget. He also led the PeopleSoft implementation for both Finance and HR.

  • Wake Forest University: Provided a stable and efficient IT production environment to enhance the productivity of 8000+ undergraduate and graduate students, faculty, staff and alumni. He managed $4M expense and $7M in IT capital projects. He led the migration to PeopleSoft Finance and HR.

  • Other University Experience: Claflin University; Mississippi Valley State University; Paine College (Current Interim CFO); Jarvis Christian College; Alcorn State University; Grambling State University; Winston-Salem State University.

  • Sears: As the Account Executive for the IBM team, he led the successful implementation of PeopleSoft Payroll for over 300,000 employees.

  • IBM Sales Branch Office: Led the team to meet all annual targets in the areas of budgets, payables, billing, audits, contract management and operational planning. O‘Neal was twice recognized as ―Regional Administrator of the Year.

  • Urban League of Metropolitan Denver: Redesigned all operational business processes related to financial management, including budgets, cash flow management, grant metrics, and receivables. He developed strategies and processes for long-range planning, fund-raising and personnel policies.

As an effective general manager, he is also an accomplished negotiator. At MCI, he completed multi-year, multi-million dollar deals, totaling $800M, with best-in-class Global IT suppliers of computer equipment and professional services while achieving $25M of cost savings over 18 months. In higher education, he re-aligned and/or eliminated multiple key vendor contracts with terms and conditions that were favorable to the University.

Mr. Robinson holds a Bachelor of Science degree in Business Management and Accounting from Grambling State University, Louisiana.

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Jennifer A. Gallagher - Managing Principal

Jennifer is an experienced executive with over 20 years of delivering and managing information technology services and organizational change in the non-for-profit, insurance, higher education, consumer products and manufacturing industries. She is a versatile leader capable of strategic thinking, understanding business complexities and planning solutions. Jennifer‘s business experience is complemented by solid technical skills, outstanding interpersonal and leadership skills. Jennifer‘s varied experience has provided her with the skills to bring strategic focus and structured processes to her clients to assist in managing their technology organizations and implementing organizational change on a global scale.

  • As an Interim CIO in a variety of organizations, she has been responsible for evaluating organizational performance, implementing organizational change, recommending structure and establishing new strategic direction. Additionally, she has implemented processes for managing enterprise projects, creating annual budgets and resource performance management based on best practices.

  • As CIO of a large non-profit food distribution network, she engaged in annual budgeting process, grant proposal preparation, ensuring that key company initiatives maintained a technology focus during search for new CIO. She also developed a 3-year IT strategy that included an organization assessment, implementation of a new structure, roles and processes.

  • For a large non-profit food distribution network, she develop an IT application portfolio strategy that include donor management, inventory management, distribution and business intelligence reporting.

  • For a global higher-education study abroad organization, she developed the IT strategy which accommodated the global academic environment, including tracking of student information, online registration for courses, management of course materials and evaluation of students by academic staff.

  • For ShoreBank Corporation, she helped to establish and Information Technology Advisory Committee and to establish corporate IT governance over the not-for-profit subsidiaries of the corporation.

  • Jennifer co-led the strategic planning process at Winston-Salem State University.

As the primary project oversight manager for RGC, Jennifer has also led several off-shore projects as an on-shore project manager.

  • For a marketing company, she led the full-life cycle development of a customer facing application. The application is now a revenue-generating application for her client’s customers. She also led the successful re-platforming of a legacy customer-facing application to a new web-based technology platform with improved security required to meet government regulations.

  • For a large newspaper publisher, Jennifer led the implementation of off-shore 24x7 IT help desk support operations. This included process reengineering, change management, and training.

  • She has also led the transition of 24x7 support for customer web-portals to offshore resources.

Prior to joining RGC as a Principal Consultant, Jennifer was a Vice President of Technology for RR Donnelley where she was responsible for the Portfolio Management of all manufacturing related systems for both enterprise and local solutions.

  • This included a large scale, $100MM project where she was responsible for the selection, implementation, and support of new enterprise systems & the migration of local application portfolios to the new enterprise portfolio.

  • Enterprise implementations included Customer Service, Order Management, Paper Inventory, Data Collection and Data Warehousing.

  • As part of this project, Jennifer was responsible for the teams leading the Business Process Redesign for the manufacturing facilities, creating implementation templates for international deployment of systems, facilitating training and the ongoing certification of system usage after implementation.

In addition to her work at RR Donnelley, Jenny has delivered Sales Force Automation Systems for Helene Curtis Inc., and Nationwide Insurance.

Jennifer holds a Bachelor of Science in Computer Science Engineering from the Ohio State University. She also graduated in 2003 from the Kellogg Management Institute of Northwestern University. Jennifer has been a member of the Society for Information Management and is a graduate of the SIM Leadership Forum.

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Jerry L. Woodard - Vice President, Sales and Marketing

Jerry is joining Robinson Group Consulting, Inc. as the Vice President, Sales and Marketing following a thirty+ year career in Global Sales and Marketing at IBM Corporation. In this role, Jerry will have global responsibility for driving new revenue through targeted solution selling and innovative marketing strategies.

He is a results-generating executive with a blend of diverse sales leadership coupled with a deep operations and marketing background. Jerry is a proven business strategist with proven records of transforming concepts into revenue generating successes for his clients and a history of maximizing profitability strategies and innovative thinking. He is a thought leader and team builder with a solid background in executing in high growth mode businesses as well as businesses that require intensive cost reduction.

Some key highlights of Jerry’s leadership in Sales and Marketing are reflected in these four (4) categories of performance: Revenue Recognition and Growth; Exceeding Profit Targets; Establishing Definable and Repeatable Operations; Driving Innovation.

  • Revenue Recognition and Growth: He is a strategic thinker with demonstrated ability to create and integrate new business models, grow market share, and drive organic growth to deliver leveragable business results and profit generated growth. Created vision and strategic implementation plans for a key client, which generated $500M in new revenue in the first year of operation. Today, that business model generates in excess of $5B in annual revenues.

  • Exceeding Profits: Jerry has achieved outstanding success in creating and executing profitable new business models. He has led activities to significantly reduce costly non-profitable partnerships and launched new business models that resulting in triple digit profit increases. He understands and employs motives to drive continuous productivity improvement, service improvement and customer satisfaction.

  • Operations: His extensive operations background with experiences in managing employees in Global Sales and Marketing roles, is reflected in his strong financial acumen, analytical skills, and demonstrated ability to leverage fixed budgets and manage capital investments to increase ROI. He has led sales activities in 23 US branches and provided leadership through global sales teams in 7 geography’s resulting in $200M in revenues.

  • Driving Innovation: Jerry understands business processes and systems. He knows how to utilize information and process technology to create a win, win strategic advantage while delivering profitable growth. He has a strong track record of maximizing potential revenue through innovation.

Jerry embraces the values of "Client Partnering" and "Earning Trust" and has developed an extensive capacity to demonstrate strategic thought leadership in "Enabling Performance and Growth", "Developing People and Communities" and “Passion for Innovation."

Education and Background

  • B.B.A., Marketing - 1981, University of Texas at Arlington
  • Harvard IBM Leadership
  • Babson Management Leadership

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James Robinson - Operations and NetSuite Administrator

James is the Director of Operations and Netsuite Administration for Robinson Group Consulting, Inc. He is responsible for the daily operations of the business including budget formulation and execution, status of operating funds, client invoicing & accounts receivables, payment processing, preparation of monthly financial statements and payroll, including the RGC financial management system and other supporting technologies.

In his management role, James is also responsible for on-boarding of new employees and consultants including execution of all required government documents, legal agreements and RGC administrative requirements. He also maintains our database of available job opportunities and is the key point of contact for anyone interested in pursuing these opportunities using state-of-the-art technology, Taleo Staffing System.

In his consulting role, James has been involved in a variety of client projects to support the data gathering and accounting analysis process, as well as served as a business analyst for a $10M fund reconciliation initiative.

James earned a B.A. from Morehouse College in Business Management in 2003 and a Master of Arts in Theology from the McCormick Theological Seminary in 2007.

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